Distance Sales Contract

DISTANCE SALES CONTRACT

This sales contract will be updated with the product information you receive after you complete your shopping and will be sent to you.

B) CONTRACT TERMS

Sedora Internation delivers / sells the products offered for sale through this distance sales channel to the final consumers. Within the scope of this Distance Sales Contract (CONTRACT), the consumer (BUYER) and Sedora International (SELLER) will be referred to individually as PARTY and collectively as PARTIES.

C) PURPOSE AND SUBJECT

This Contract has been prepared in accordance with the Law No. 6502 on the Protection of Consumers (LAW) and the Distance Contracts Regulation (REGULATION) in order to inform the Buyer about the terms and conditions regarding the sale and delivery of the products ordered electronically through the Seller’s website named https://www.sedorainternational.com/ (INTERNET SITE) and to determine the mutual rights and obligations of the Parties. These rights and obligations shall apply to all products offered for sale by the Seller on the Website.

As a result, the ordering of a product offered for sale by the Buyer on the Website shall mean the acceptance of the entirety of this Agreement, which the Buyer was informed about before placing the order.

The Seller reserves the right to unilaterally change the provisions of this general Agreement. However, the provisions of the Agreement valid at the time the Buyer places the order shall apply to the relevant order.

This Agreement is supplemented by the “Legal Notice and Terms of Use” on the Website.

D) MATTERS TO WHICH THE BUYER WAS INFORMED IN ADVANCE

The title and contact information of the Seller and current introductory information,

The sales transaction stages during the purchase of the Product/Products from the Website and the appropriate tools and methods regarding the correction of incorrectly entered information,

The privacy, data usage-processing and electronic communication rules applied by the Seller for the Buyer information and the permissions given by the Buyer to the Seller in this regard, the legal rights of the Buyer, the rights of the Seller and the methods for the parties to use their rights,

The payment method and tools accepted by the Seller for the Product(s) subject to the Contract, the basic features and characteristics of the Products, the total price including taxes (the total amount to be paid by the Buyer to the Seller including other expenses)

The methods regarding the delivery of the Products to the Buyer and the shipping, delivery and cargo costs,

Other payment, collection and delivery information regarding the Products and information regarding the performance of the Contract, the commitments and responsibilities,

Products and other goods and services for which the Buyer does not have the right of withdrawal,

In cases where the Buyer has the right of withdrawal, the terms, period and procedure for using this right and the Buyer’s right to lose this right if he does not use his right of withdrawal within the period,

In Products with the right of withdrawal, if the Product is damaged or changes due to not being used in accordance with the instructions for use, normal operation or technical specifications within the withdrawal period, the Buyer’s request for withdrawal may not be accepted and he will be liable to the Seller in any case, and in cases where the Seller accepts, it may collect an amount it deems appropriate according to the said damage or change by offsetting it from the refund it will make to the Buyer,

In cases where the Buyer has the right of withdrawal, how the Products can be returned to the Seller and all relevant financial matters (return procedure, methods and means of return and costs),

In case the BUYER is a legal entity, for Products purchased for commercial or professional purposes (for example, bulk purchases are considered to be of this nature in any case), primarily the right of withdrawal due to the commercial nature of the business in question cannot use “consumer rights”,

Depending on the nature of all other sales conditions included in this Agreement and this Agreement, after being approved and established by the Buyer on the Website, can be stored and accessed by the Buyer for the period requested by the Buyer, and the Seller can store it for three years,

Transactions – applications regarding confidentiality, personal data and electronic commercial communications,

In case of dispute, the Buyer’s communication information for conveying complaints to the Seller and the legal applications to the District/Provincial Arbitration Committees and Consumer Courts in accordance with the relevant provisions of Law No. 6502, have been notified to the Buyer by the Seller before the contract is established, and the Buyer is deemed to have been informed about the issues stated above.

E) RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from this Agreement within fourteen (14) days from the date of receipt of the Product(s) he/she ordered, provided that he/she has not used the product, without giving any justification and without paying any penalty. However, according to the Law and Regulation, there is no right of withdrawal in contracts regarding the following goods and services, even if they have not been used/utilized:

Goods prepared in accordance with the special requests of the Buyer or his personal needs

ar (those that have been customized to the person/personal needs by making changes or additions, including special products imported/procured from domestic or foreign countries based on the order of the buyer)
Goods that can spoil quickly or have an expiration date, such as cosmetics, spices, etc. and foodstuffs and coals that lose their thermal value after being opened,
Again, goods such as cosmetics, swimsuits, underwear products, etc., whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable in terms of health and hygiene,
Goods that are mixed with other products after delivery and cannot be separated by nature,
All kinds of digital content products such as books, CDs, DVDs, audio and video recordings, software, etc., whose protective elements such as packaging, tape, seal, package have been opened, and computer consumables; All services performed instantly in electronic environment and all kinds of intangible goods delivered instantly to the consumer

Goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller/provider,

Periodic publications such as newspapers and magazines, other than those provided under the subscription agreement
Services for the evaluation of free time for the purposes of accommodation, goods transportation, car rental, food and beverage supply and entertainment or rest that must be performed on a certain date or period
Services that are started to be performed within the period of the right of withdrawal with the approval of the Buyer and

Other goods and services generally accepted outside the scope of distance sales in accordance with the relevant legislation and cases where the Buyer makes purchases for commercial/professional purposes.

In cases where the right of withdrawal is possible, the Buyer is legally responsible for any changes and deteriorations that occur if the Buyer does not use the product in accordance with its operation, technical specifications and usage instructions during the period of withdrawal. Accordingly, if there is a change or deterioration due to the failure to use the Product in accordance with its operation, technical specifications and functionality during the period until the date of withdrawal, the Buyer may lose the right of withdrawal; In cases where it is accepted by the Seller, a deduction will be made from the price of the Product to be returned in the amount of the change/deterioration.

In cases where there is a right of withdrawal, it is sufficient for the Buyer to send a clear notification to the Seller within the legal period of 14 days (by sending it in writing to the contact addresses specified above) that he/she has used his/her right of withdrawal. In case the said right is used within the period, the Product must be sent to the Seller’s address above within a maximum of ten (10) days, at the expense of the Buyer. If the contracted cargo company (CARGO COMPANY) is specified on the Website for product returns, the Buyer can send the Product from its branch in the District where it is located or from another location, in which case no expense will be charged to the Buyer.

In this return transaction, the Product must be delivered complete and undamaged, together with its box, packaging, and standard accessories, if any. In addition, in accordance with tax legislation, in addition to the cases where a Return Invoice must be issued by the Buyer by law, the section regarding return specified below must be filled out and signed on the invoice to be returned together with the Product. Returns of orders with invoices issued in the name of institutions (legal entities) will not be accepted unless a Return Invoice is issued.)

“The address to which the Product will be returned is the Seller’s address / the address of the cargo company to which the return was made.”

Provided that the above-mentioned requirements are met by the Buyer, the Product price and, if any, the delivery costs of the Product to the Buyer will be refunded to the Buyer within 14 days from the date the notice of withdrawal reaches the Seller, in a manner appropriate to the payment method used when purchasing the Product. The Buyer’s legal rights and responsibilities regarding the Products after the withdrawal period and the Seller’s rights and obligations, including contractual and legal collection and offset rights, including those regarding reward points, gift vouchers and free opportunities from the Buyer, are also available and valid.

F) SECURITY-PRIVACY, PERSONAL INFORMATION, ELECTRONIC COMMUNICATIONS AND INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS RELATED RULES

The privacy rules-policy and conditions specified below are valid for the protection, confidentiality, processing-use and communications of information on the Website and other issues.

The necessary measures for the security of the information and transactions entered by the Buyer on the Website have been taken in the system infrastructure on the Seller side, according to the nature of the information and transaction, to the extent of today’s technical possibilities. However, since the information in question is entered from the Buyer’s device, the Buyer is responsible for taking the necessary measures, including those related to viruses and similar harmful applications, in order to protect them on the Buyer side and prevent them from being accessed by unrelated persons.

In addition to and confirming the permissions-approvals regarding the personal data and commercial electronic communications given by the Buyer in other ways; the Seller shall provide the information obtained during the Buyer’s membership to the Website and shopping, to the A

It may be recorded, stored in printed / magnetic archives, updated, shared, transferred, used and processed in other ways indefinitely or for a period of time to be determined by the specified parties and their successors, for the provision of various products / services and all kinds of information, advertising – promotion, communication, promotion, sales, marketing, credit card and membership applications by rtek, its current and future affiliates, subsidiaries, partners, successors and / or third parties / organizations to be determined by them, when deemed necessary, updated, shared, transferred, used and processed in other ways. These data may also be forwarded to the relevant authorities and courts when required by law. The buyer consents and allows the use, sharing and processing of its current and new personal and non-personal information in accordance with the legislation on the protection of personal data and electronic commerce legislation within the scope above and for commercial and non-commercial electronic and other communications to be made to it. The Buyer may stop the data usage and processing by reaching the Seller through the specified communication channels and/or by using the right of rejection in electronic communications sent to it at any time. According to the Buyer’s clear notification in this regard, personal data transactions and/or communications to the Buyer shall be stopped within the legal maximum period; in addition, if the Buyer wishes, the information other than those legally required to be preserved and/or possible shall be deleted from the data recording system or anonymized in a way that does not reveal its identity. If the Buyer wishes, the Buyer may always apply to the Seller through the above communication channels and receive information on matters such as transactions related to the processing of personal data, the persons to whom it is transferred, correction in case of incompleteness or inaccuracy, notification of corrected information to relevant third parties, deletion or destruction of data, objection to the emergence of a result against it by analyzing it with automatic systems, and compensation in case of damage due to unlawful processing of data. Applications and requests regarding these matters shall be fulfilled within the legal maximum periods or may not be accepted by explaining the legal justification to the Buyer. All information and content on the Website, their arrangement, revision and partial/full use; except for those belonging to other third parties according to the Seller’s agreement; all intellectual-industrial rights and property rights belong to the Seller.
The Seller reserves the right to make any changes it may deem necessary in the above matters; these changes shall be valid from the moment they are announced by the Seller on the Website or other appropriate methods.
Their own privacy-security policies and terms of use shall apply to other sites accessed from the Website, and the Seller shall not be responsible for any disputes that may arise and their negative consequences.

G) GENERAL PROVISIONS

Product Price

The sales prices valid at the time the relevant order is placed by the Buyer and stated in TL shall be applied to the products on the Website. The sales price of the products on the Website may be changed by the Seller from time to time. Such changes shall not affect the order already placed by the Buyer. The sales prices stated on the Website are valid only for long-distance sales.

The shipping fee is not included in the sales prices stated on the Website; The shipping fee will be added to the price of the purchased products separately. The shipping fee will be specified by the Buyer before the order is recorded.

The sales prices specified on the Website include value added tax (VAT).

Basic Product Features

The Buyer can select one or more products from different categories on the Website.

The Seller may change the variety of products offered for sale on the Website at any time, especially due to reasons arising from its suppliers. Such changes will not affect the order that the Buyer has already placed.

The products offered for sale on the Website comply with the current Turkish legislation.

Product Stock Information

Special offers, promotions, campaigns or discounts will be valid on the specified dates and/or until stocks run out. The Seller has the authority to cancel orders in possible cases such as violation of system rules and system errors regarding special rights such as points and discounts given on the Website. No request can be made from the Seller in this regard.

The product stock information is notified to the Buyer at the time the order is placed. In this notification, errors or changes may exceptionally occur due to technical reasons. In cases where, for whatever reason, some or all of the products are out of stock, information on when the products will be supplied or whether all or part of the order has been cancelled will be sent to the customer upon ordering.

After the order is placed, it is notified to the Buyer.

Order

Placing an order by the Buyer means accepting the “Legal Notice and Terms of Use” text on the Website.

All orders are processed in accordance with these provisions and the acceptance of the “Legal Notice and Terms of Use” text on the Website.

Before the order is confirmed, the Buyer may confirm the details of the final version of his order and correct any errors, if any.

This Agreement is concluded when the Buyer confirms his order by clicking on the “Confirm your payment” or “Confirm your cart” tab. It is assumed that the Buyer knows the content and terms of the order he confirms and especially this Agreement, that he will be liable for payment at the time he confirms his order, and the price, volume/weight, basic features, number and delivery conditions of the products he orders. The order in question will be confirmed by sending an e-mail to the e-mail address provided by the Buyer. The Seller recommends that this confirmation e-mail be stored physically or electronically. If there is a problem accessing the Buyer’s e-mail address or if this confirmation e-mail cannot be received, the Seller shall not be liable. In such a case, the approved order shall be deemed valid, except for the cancellation of the order by the Seller due to legal reasons. For the avoidance of doubt, the Buyer’s right of withdrawal specified in this Agreement is reserved.

In order for the product subject to the Agreement to be delivered to the Buyer, the Preliminary Information Form and this Agreement must be electronically executed/approved by the Buyer and the entire sales price must be paid by the Buyer. If for any reason the product price is not paid in full or partially or is cancelled in bank records or any fraudulent transaction or attempt thereto is detected in the use of the Website, the Seller shall be deemed to have been relieved of the obligation to fulfill the order and deliver the order.

Payment

The Buyer may make payment via Internet Banking or one of the cash on delivery payment methods. The Buyer accepts and declares that it has all the necessary legal permissions/status regarding the methods it prefers to make payment. Unless otherwise stipulated in writing by the Seller, the Buyer must have paid the price in full before receiving the Product. In cash sales, if the Product price is not paid in full to the Seller before delivery, or if the due installment amount is not paid in installment sales, the Seller may unilaterally cancel the contract and not deliver the Product. If, for any reason after the Product delivery, the Bank/financial institution to which the credit card used in the transaction belongs does not pay the Product price to the Seller or requests the amount paid back, the Product shall be returned to the Seller by the Buyer within 3 days at the latest. If the non-payment of the Product price is due to a fault or negligence of the Buyer, the shipping costs shall be covered by the Buyer. All other contractual-legal rights of the Seller, including the right to pursue the receivable price of the Product without accepting the return, are reserved separately and in any case. In order not to cause any hesitation; In cases where the Buyer pays the sales price with a credit card, installment card, etc. from banks (including financial institutions), all the opportunities provided by these cards are credit and/or installment payment opportunities provided directly by the institution that issued the card; Product sales realized within this framework and for which the SELLER collects the price in a lump sum or in stages are not credit or installment sales for the parties to this Agreement, but are cash sales. The SELLER’s legal rights in cases legally considered as installment sales (including the right to terminate the contract in case of non-payment of installments and/or to demand payment of the entire remaining debt together with the default interest) are available and reserved within the framework of the relevant legislation. In case of default by the BUYER, a default interest shall be applied at a monthly rate as stipulated by the applicable laws.

Delivery

The Seller shall deliver the order placed by the Buyer to the delivery address specified by the Buyer within the period it has committed to, and in any case within 30 (thirty) days from the date the order reaches it. [If there are any shipping restrictions by region/city or other restrictions, they must be specified.] Unless otherwise specified by the Seller, delivery costs (shipping costs and other costs) belong to the Buyer. If the Buyer is not present at the address at the time of delivery of the products and the persons at the address do not accept the delivery, the SELLER will be deemed to have fulfilled its obligation in this regard. If there is no one at the address to receive the delivery, it is the Buyer’s responsibility to contact the cargo company and follow up on the shipment of the products. If the Product is to be delivered to a person/organization other than the Buyer, the Seller cannot be held responsible if the person/organization to be delivered is not present at the address or does not accept the delivery. In such cases, any damages arising from the Buyer’s late receipt of the Product and the Product’s loss at the cargo company.

The expenses incurred due to the fact that the product has been waited for and/or the cargo has been returned to the Seller shall also be borne by the Buyer.

The Seller is responsible for the delivery of the product in a sound, complete manner and in accordance with the specifications specified in the order, and together with the warranty documents and user manuals, if any.

If the Seller cannot deliver the product within the specified time due to force majeure, it is obliged to notify the Buyer of the situation. In this case, the Buyer may exercise one of the rights of canceling the order in question and refunding the order price and/or replacing the contractual product with a similar one, if any, and/or postponing the delivery period until the impeding situation is eliminated.

Defective Products

The Buyer or third parties receiving the order are responsible for checking the product boxes and packaging and the external appearance of the product during delivery, checking the Product as soon as it is received, and not accepting the Product and having a report drawn up by the Cargo company official if they see a problem with the Product due to the cargo. Otherwise, the Seller will not accept any responsibility.

In cases where the product box is open, damaged or has liquid stains on it, there is an unusual situation in the products (missing or broken/damaged products) or the wrong product has been delivered, the Buyer or the third party receiving the order must follow the procedure below.

The Buyer or the third party receiving the order can also learn the procedure to follow by calling Customer Services at +90 505 331 61 12 in case they encounter an unusual situation specified above.

– Procedure to be Followed: First of all, please do not open the box/packaging (tape and/or seal if any); otherwise, your return request will not be met. In order to create your request, fill out the Return Form regarding the order you want to return within 14 (fourteen) days through your Website account or by logging into the Website with your order number. After filling out the Return Form in question, you can deliver the product to the nearest contracted cargo company branch together with the code number, invoice or delivery note document that will be given to you. The product(s) in question and your request will be reviewed and you will be contacted as soon as possible. If your request is found to be justified, all payments made by you, including the shipping costs for the returned product, will be returned to you in accordance with the payment method you used when making the purchase.

Suggestions and Complaints

For all your questions, complaints and recommendations regarding the products offered for sale on the Website and the use of the products, you can reach Sedora Internation Customer Services at +90 224 224 19 59 or send an e-mail to info@sedorainternational.com

H) BUYER’S LEGAL REMEDIES – AUTHORIZED JUDICIAL AUTHORITIES

In disputes that may arise from this Agreement, Provincial and District Consumer Arbitration Committees are authorized within the monetary limits determined and announced by the Ministry of Customs and Trade every year, and Consumer Courts are authorized in cases exceeding these limits. Within this framework, the Buyer may apply to the Arbitration Committees and Consumer Courts in his/her own or, if he/she wishes, the Seller’s place of residence.

The Buyer accepts and declares that he/she has read all the conditions and explanations written in this Agreement and the order-contract preliminary information (on the Website) which constitute an integral part of it, that he/she has prior knowledge of all the issues written in the Agreement including the basic features-qualifications of the Product/Products subject to sale, sales price, payment method, delivery conditions, all other preliminary information-information regarding the Seller and the Product subject to sale, right of withdrawal and personal information-electronic communication conditions, that he/she has seen all of them electronically on the Website and that he/she has accepted the provisions of this Agreement by ordering the Product by confirming-approving-accepting-permitting all of these electronically.

Both the said preliminary information and this Agreement are also sent to the above e-mail address that the Buyer has notified to the Seller, and the confirmation of receipt of the order is also included in the said e-mail together with the order summary.